Ledger Stax

Start at Ledger’s official setup page to get Ledger Wallet for your phone or computer. Keep a blank recovery sheet ready. These steps create a new wallet; if you want to restore existing accounts, use the recovery section instead.

1. Hold Stax’s right-side button for one second, then follow its touchscreen prompts. Choose mobile setup for a phone or desktop setup for a computer.
2. For mobile setup, enable Bluetooth on the phone and Stax, select Stax in Ledger Wallet and confirm pairing only if both codes match. Ledger also requires location services for its Android Bluetooth setup. For desktop setup, connect Stax by USB. With either route, follow Ledger Wallet’s instructions, including its genuine-device check.
3. Name Stax and choose a 4–8 digit PIN on its touchscreen. Enter it again to confirm. Never use a device supplied with a PIN or recovery words.
4. Choose to set up a new Ledger. Write all 24 recovery words in order as Stax displays them. Complete the on-device word confirmation before putting the written backup away.

Keep the words offline: do not photograph them or enter them into a phone, computer app or website. Your PIN unlocks this Stax; the recovery words restore the wallet if the device is lost or reset.

If Stax already holds the wallet you want, connecting it to another phone or computer does not require a new wallet or a reset. Connect it to the official app and add its existing accounts.

Stax needs a blockchain app for the asset you want to use. Ledger Wallet then adds an account so you can view its balance and prepare transfers. For Bitcoin, install the Bitcoin app on Stax and add a Bitcoin account.

1. Open My Ledger: on desktop, use the Profile icon at the top right; on mobile, use the Profile icon at the top left and select your device. Connect and unlock Stax, then tap Allow on its screen when prompted.
2. Find Bitcoin in the app catalog and select Install. Wait for installation to finish.
3. On desktop, open Accounts → Add account. If Accounts is unavailable after a fresh installation, use Add crypto account or Add at the bottom of Home. On mobile, use Add on Home after first setup; if you already have accounts, open Home → Accounts → Add account, then choose to use your Ledger device.
4. Select Bitcoin. Open the Bitcoin app on Stax when prompted and wait for Ledger Wallet to find accounts. Select the existing or new account you want and confirm.

An account already used with the same recovery phrase can be found again after restoration. Installing a blockchain app alone does not add that account to Ledger Wallet. Other coins and tokens can require different apps or networks; follow their specific instructions.

If you need more space, you can uninstall a blockchain app and reinstall it later. This does not remove your private keys from Stax or your crypto from its blockchain.

Choose the account and network that should receive the funds. Have Stax connected and unlocked, with the required blockchain app installed. For an exchange withdrawal, its selected withdrawal network must match the receiving account’s network.

1. On desktop, choose Receive → Via Crypto address and select the account. On mobile, choose Transfer → Receive via crypto address, then the asset and account.
2. On desktop, open the blockchain app on Stax when prompted, then choose Verify. On mobile, choose Verify my address, then open the blockchain app when prompted. The receiving address appears on Stax.
3. Compare the full address in Ledger Wallet with the one on Stax. Confirm on Stax only if they match. If they differ, reject the address and do not send to it.
4. If you are sending from your own account, copy the checked address into the sender’s withdrawal form and compare that pasted address with Stax. Use the app’s address-verification action again if the device is no longer showing it. If someone else is sending, share the checked address and ask them to confirm that the address in their sending form matches it before they send.

For a new destination, send a small first transfer and wait for it to reach the intended account before sending more. The transfer guide explains fees and minimum-deposit checks. After verifying the address, you can disconnect Stax; it does not need to stay connected for funds or network confirmations to arrive.

Recovery Check compares the recovery words you enter on Stax with the phrase stored on the device. It checks your written copy without replacing the wallet. Have that copy ready, and unlock Stax with its ordinary PIN, without an optional passphrase enabled.

1. Open My Ledger through the Profile menu in Ledger Wallet: top right on desktop, or top left on mobile followed by your device. Find Recovery Check in the app catalog and install it on Stax.
2. Open Recovery Check on Stax and start the check. Choose your phrase’s actual length: 24 words for a wallet created on Stax, or the length of the compatible phrase you restored.
3. Use Stax’s touchscreen to enter each word in order, selecting it from the suggestions. Enter the words only on the device.
4. Look for Phrase is correct. If the check fails, recheck the selected length, word order and spelling, and make sure no passphrase is enabled. If it still fails, use official support before changing the device.

A matching result does not verify an optional passphrase or demonstrate recovery on another model. Keep a separate secure record of the exact passphrase if you use one. You can uninstall Recovery Check after the check.

If the backup is missing or still fails, keep Stax configured: do not reset it or start an OS update. If you can still approve payments, prepare a separate wallet with its own new backup, check that backup and its receiving address, then transfer the assets to it. Keep the original Stax configured in case you missed an account. Ledger’s lost-phrase instructions explain this preservation route; start with transferring assets, not resetting the device. If you cannot approve payments, or are unsure how to proceed, contact official support without sharing recovery secrets.

Use the existing-wallet recovery route on a new or reset Stax when you need the accounts from a saved phrase. Creating a new wallet generates different keys and will not recover those accounts. Do not reset a working device just to test its backup.

1. Follow the official setup with Ledger Wallet, name Stax and choose a PIN on its touchscreen.
2. Choose to recover access to existing assets, then select the recovery-phrase option. Select the saved phrase’s actual length: 12, 18 or 24 words. Phrases created by a Ledger device have 24 words.
3. Enter each word on Stax, selecting it from the suggested words. Continue until the device confirms the recovery phrase.
4. Install the blockchain apps you need. If the existing accounts used a passphrase, apply that exact passphrase on Stax using the instructions below before adding those accounts in Ledger Wallet. Then add the existing accounts.

For passphrase accounts, use Ledger’s linked passphrase instructions and start with the Ledger Stax touchscreen branch: Settings → Advanced → Set passphrase. Enter your existing passphrase exactly, rather than choosing a new one. If you attach it to a PIN, complete that procedure, turn Stax off and unlock it with that passphrase PIN before adding the accounts. If you use the temporary-passphrase option, add the accounts while that passphrase session is active.

Stax creates 24-word BIP39 phrases during normal new-wallet setup. It can restore compatible 12-, 18- or 24-word phrases. Backup-format compatibility does not establish that every asset, network or account works in the app you choose.

If you forgot the device PIN, stop guessing: three incorrect attempts reset Stax. A usable backup and any required passphrase let you restore access after a reset; Ledger cannot retrieve a forgotten PIN or recovery phrase for you. If you can still unlock Stax and approve payments but lack a usable backup, follow the preservation steps in the backup-check section first. Viewing a balance in Ledger Wallet alone does not mean you can approve a transfer.

The current Stax offer includes Ledger Recovery Key, a separate PIN-protected card. For a normal Stax-created 24-word wallet, it provides an additional backup that you can restore onto a compatible Ledger touchscreen device over NFC. Keep the written recovery phrase too.

1. Before setup, use the latest Stax OS and enable NFC. Recovery Key support began with Stax OS 1.8.0. Resolve any missing or failed backup before an OS update.
2. Unlock Stax and open Settings → Ledger Recovery Key. Hold the card against the back of Stax, then choose Start setup. If a card you bought as new already asks for a PIN or says it contains a backup before you set it up, stop and contact Ledger support.
3. Confirm Stax’s PIN, read the device instructions and choose a separate 4–8 digit PIN for the card. Confirm that PIN, then hold the card against Stax again to finish saving the backup.
4. To restore onto a new or reset compatible device, follow its setup, choose the recovery route and Ledger Recovery Key, then hold the card against the device. Choose Start restore, enter the card PIN on the device and hold the card against it again. Afterwards, install the required blockchain apps. If your accounts used a passphrase, follow the passphrase steps in the recovery section before adding those accounts in Ledger Wallet. Then add your accounts.

Recovery Key does not save an additional passphrase. If your accounts use one, you must apply that exact passphrase on the restored Stax before adding those accounts. Three wrong card-PIN attempts erase the card’s backup, which is another reason to retain your written words.

The card is different from Ledger Recover, the optional subscription service, and from the Recovery Check app that checks your written words. Neither the card nor the subscription is required to use Stax with a written phrase. Ledger’s FAQ and Stax release notes disagree about Recovery Key support for shorter restored phrases; these instructions cover the normal 24-word wallet.

Ledger OS is the software on Stax. Updating it is separate from updating Ledger Wallet on your phone or computer and updating blockchain apps. Before an OS update, have your written recovery phrase and any passphrase available. If the backup is missing or fails its check, preserve access using the steps above before proceeding.

First update Ledger Wallet from its official source. On a computer, connect and unlock Stax over USB and open My Ledger. Select the available OS update, read the instructions and continue. Confirm Install on Stax when it displays the update request. Follow the prompts, enter the PIN when requested and wait for Ledger Wallet to report that the OS is up to date. Use Restore apps when offered.

Ledger also documents Stax OS updates over Bluetooth in Ledger Wallet Mobile. Connect the paired Stax, choose Update now when offered and unlock it when prompted. Keep Ledger Wallet open and follow the instructions while Stax restarts. Unlock it after the final restart and wait for the up-to-date message; the device settings and apps are then restored.

If no update appears, Ledger may still be rolling it out. Some updates change Bluetooth pairing, so follow the release notes if you need to pair again. If Stax becomes stuck in Update Mode, Ledger directs you to resume the update with Ledger Wallet on a computer; use the linked troubleshooting instructions before attempting a reset.