Ledger Flex

Start with Ledger Wallet from Ledger’s official app page. You can set up Flex with the app on your phone over Bluetooth or on a computer over USB. For phone setup, compare the pairing codes shown on the phone and Flex before confirming the connection.

Ledger Wallet runs a Genuine Check during setup to check the device’s authenticity. Choose a 4–8-digit device PIN on Flex’s touchscreen, then decide whether to create a new wallet or restore one you already have.

A new wallet creates a 24-word recovery phrase in the BIP39 format. Write the complete list, in order, on the blank recovery sheet and confirm the words on Flex. The device PIN unlocks this Flex; the recovery phrase lets you restore the wallet if you lose or replace it.

If you are bringing an existing 12-, 18- or 24-word BIP39 phrase, choose restoration and enter the words on Flex itself. This restores the wallet behind that phrase instead of creating a new one. The physical Recovery Key card is another restore option, with its own setup and compatibility conditions explained below.

There are three parts to prepare. Ledger Wallet manages the accounts you see on your phone or computer. A currency app installed on Flex handles requests for its supported blockchain. An account is where you find the addresses and balance for that asset. For Bitcoin in Ledger Wallet, install the Bitcoin app on Flex through My Ledger, then add a Bitcoin account.

Flex has limited app storage. Your wallet’s private keys remain on Flex when you uninstall a currency app to make room; reinstall the app when you need it again. Removing a device app is different from resetting Flex or deleting an account from Ledger Wallet.

Some assets use a third-party wallet app rather than Ledger Wallet. Ledger’s asset directory identifies the supported wallet app and network, so check the entry for the asset you actually plan to use. Support for a coin name alone does not establish every token, network or phone task.

Flex colour and themed options are not different Bitcoin-only and multi-asset firmware editions. Choose the finish you prefer, then check what the exact offer includes. The standard Graphite offer lists one Flex, one USB-C to USB-C cable, one blank recovery sheet, one Recovery Key card and a getting-started guide.

The sheet is for the recovery words you write down during setup. The card also needs to be configured by you before it can serve as a backup; an unused card in the box does not already contain your wallet.

An optional passphrase works with your recovery words to open different accounts, with different addresses. Setting a passphrase does not move funds from your existing accounts. To return to accounts you have used before, you need the same recovery phrase and the exact passphrase used for them. On Flex, you can enter the passphrase for each session or link it to a second device PIN.

If you use this option, keep an exact written copy of the passphrase separately from the recovery words and plan how to retrieve both after losing the device. Flex cannot show you the passphrase after setup. The second PIN is a shortcut on this Flex, not a replacement for the passphrase when restoring access. Neither Recovery Key nor Ledger Recover backs up this additional secret.

Ledger’s Recovery Check app compares the words you recorded with the recovery phrase held by Flex. Install it through My Ledger and unlock Flex with your regular device PIN if you also use a passphrase PIN. Open Recovery Check on Flex, choose 12, 18 or 24 words and enter the complete list on the device.

A successful check confirms that the words match; it does not verify an additional passphrase. If the words do not match, check the selected phrase length, the spelling and their order against your written backup.

No. You can use Flex with a written recovery phrase, and configure a Recovery Key card where supported, without subscribing to Ledger Recover. Recover is a separate optional service that backs up the recovery phrase and requires enrolling beforehand. It is not the physical card included in the box, and it does not back up an additional passphrase.

Ledger OS is the software that runs on Flex. You can update it through Ledger Wallet on mobile over Bluetooth or on a computer over USB. Before starting, update Ledger Wallet and keep your complete recovery phrase available as a precaution. When an update appears in the app, follow the device prompts, remain in Ledger Wallet and let the restarts finish. A computer is not required for the ordinary mobile update procedure.

Updates are released in stages, so the latest version may not appear for everyone at once. Ledger’s procedure restores settings and apps after the update. If Flex becomes stuck in Update Mode, the documented fallback is to resume the update with Ledger Wallet on a computer.