OneKey Pro

Create a new wallet on Pro, then connect it as a hardware wallet in OneKey App.

To restore existing accounts, use your backup. Creating a new wallet will not restore them.

• Restore existing accounts on Pro 

Choose ordinary recovery words for one complete backup word list. Choose SLIP39 for separate shares, where enough complete shares must meet your chosen recovery threshold; Pro needs firmware 4.15 or later. Use OneKey’s creation procedure to choose the share count and threshold. Do not split an ordinary phrase.

• Create and verify SLIP39 shares on Pro 

Use the official download before connecting Pro.

• Find the official OneKey App download 

After creation and verification, you can back up an ordinary 12-, 18- or 24-word phrase to OneKey Lite. Follow its procedure to validate the words on Pro and set a separate card PIN; wait for Back Up Complete. Lite cannot replace lost words; its procedure does not establish SLIP39 support.

• Back up Pro with OneKey Lite 

Already initialized this Pro? Reconnect it as a hardware wallet; do not create another wallet to find the old accounts.

• Reconnect Pro to OneKey App 

In OneKey App, choose the hardware-wallet connection for an initialized Pro. QR is a separate connection you add to the app; an existing Bluetooth connection does not become QR automatically.

• Pro settingsFor a direct connection, switch AirGap Mode off. For Bluetooth, also enable Bluetooth on Pro.
• App permissionsAllow the app to use Bluetooth on the phone or computer. Android troubleshooting also requires location permission.
• Desktop BluetoothCurrent Windows and macOS connection instructions require Bluetooth enabled in the app’s Settings → Preferences. Unplug USB when choosing Bluetooth; the app gives the cable priority.

The browser extension uses USB through WebUSB. If it still uses the retired connection method, choose Settings → Network → Hardware communication → WebUSB. For a device that still does not appear, follow the troubleshooting instructions for your platform. Connection availability alone does not establish every network or task.

• Troubleshoot your platform and connection 

Before a deposit, confirm that OneKey supports the exact asset and network on Pro. The app-support column describes the software wallet; look for the supported hardware model too. Neither column alone proves a QR workflow.

On a custom Ethereum-compatible (EVM) network, Pro may show EVM Address, the chain ID and derivation path instead of the custom network name. If you cannot establish that it is the intended network, stop before confirming or sharing the address.

OneKey App prepares the payment; Pro signs after you review it. The app then submits it to the network. Device approval alone does not mean it arrived.

Get current receiving details from the destination account’s official Receive or Deposit view. If paying another person, confirm their address and network through a trusted channel. Keep any required memo or tag with those details.

The steps below use a direct USB or Bluetooth connection. To send by QR, follow the pairing and two-way scanning procedure instead.

• Send through QR instead 

QR pairing needs an initialized Pro, compatible current OneKey App and Pro firmware, and a working phone or computer camera with permission enabled.

Unlock Pro, swipe up to its apps and open Connect App Wallet → OneKey Wallet. In OneKey App’s account-name menu, choose Add Wallet → Connect Hardware Wallet → QR code and scan Pro’s connection code. A QR symbol identifies the added device. This shares account information, not recovery words.

Get current receiving details from the destination’s official Receive or Deposit view, or confirm them with the recipient through a trusted channel. Reject token-spending permissions if you intended to make an ordinary transfer; reject any request you cannot explain.

• Check receiving details, fees and payment status 

1. Choose the intended account, asset and network. Choose Send. Enter the address, amount and any required memo or tag, then open Preview.
2. Compare full address, asset, network and reference with receiving details; check sender, amount and fee. Stop if they differ.
3. Choose Confirm in the app to display the request QR. Open Scan on Pro and point its camera at that code.
4. Review the decoded transaction on Pro. Reject unexplained details; slide to sign only the payment you intend.
5. In the app, choose Next and scan the response QR displayed on Pro.
6. Let OneKey App complete and submit the transaction.
7. Check the transaction result and status. Completing either scan does not prove broadcast or receipt.

The older QR guide omits Solana QR wallets added in Pro firmware 4.13 and Tron AirGap in 4.16. Support still depends on network, firmware and task; Bitcoin-only signs only Bitcoin. If the app cannot prepare your QR account or request, use a documented direct route with AirGap Mode off.

In Settings → AirGap Mode, turn on Air Gap and confirm Enable to disable USB, Bluetooth and NFC data transfer. QR pairing is separate.

Fingerprint access is an optional convenience on Pro. Keep the device PIN available: neither it nor a fingerprint restores the wallet on another device.

To add or remove a fingerprint, open Settings → Security → Fingerprint on Pro. Enrollment requires the device PIN; follow OneKey’s instructions for the power-button sensor.

• Add or remove fingerprints on Pro 

Restoring Pro needs the wallet’s complete backup and exact passphrase if you used one. A PIN, fingerprint or app balance cannot replace them.

If your backup or passphrase is missing or uncertain but Pro can still approve payments, keep it configured. Do not reset Pro or update its firmware. Follow the guide below to move funds to a separate wallet with its own new backup. If you have also forgotten the PIN and Pro is currently unlocked, keep it unlocked and do not press its lock button during that transfer. Do not assume a fingerprint will restore access after locking.

• Move funds when your backup is missing 

SLIP39: Pro firmware 4.15 and later supports SLIP39. Restore through Import Wallet → Recovery Phrase, select 20 words and supply enough complete shares to meet the original threshold. Fewer shares cannot restore it; these are not pieces of an ordinary phrase. Keep shares apart. Reopen any passphrase wallet with its exact passphrase before assessing its accounts.

• Restore a SLIP39 wallet on Pro 

OneKey Lite: Lite is an optional card backup of an existing 12-, 18- or 24-word phrase, with its own PIN. It cannot replace words already lost, and its procedure does not establish SLIP39 support. For restoration on a new or reset Pro, follow the official procedure with the card and its PIN, distinct from Pro’s PIN. Reopen any passphrase wallet with the exact passphrase before assessing its accounts.

• Restore Pro with OneKey Lite 

Restore an ordinary recovery phrase

Use only the Rebinding OneKey App section in the linked instructions; Pro is already restored. A new Pro with no old app connection needs no removal.

• Reconnect a reset Pro to OneKey App 

If you used a passphrase, reopen the same passphrase wallet before assessing its accounts.

• Reopen the same passphrase wallet 

Choose the original asset and network, then check the expected accounts before transferring anything. If accounts are missing, check the account and exact passphrase first; do not create another wallet.

If you cannot authorize and have no usable backup or other signing device, reinstalling the app cannot recreate the keys. Use OneKey’s forgotten-PIN route for your situation; never send recovery words to support.

• Choose the correct forgotten-PIN recovery route 

A passphrase creates a different set of accounts from the same backup. Record it securely and separately before funding those accounts: different spelling opens different accounts.

Desktop entry: Enable passphrases on Pro and connect by USB. Enter and confirm the passphrase in OneKey App’s Add hidden wallet route, then check and confirm it on Pro and finish with Done in the app. OneKey limits it to 50 characters from its documented ASCII set; check its instructions before choosing unfamiliar symbols.

• Create or reopen a passphrase wallet 

Bound-PIN requirements: The shortcut requires Pro firmware 4.15 or later and OneKey App 5.12 or later. Use the official binding procedure.

• Bind a hidden wallet to a PIN 

If expected accounts are missing, check that you opened the same passphrase wallet before transferring anything. A third-party app needs passphrase support; an empty account does not prove your funds disappeared.

Updating OneKey App and updating Pro’s firmware are separate operations. Update the app first, then use its device-update route for Pro.

If an app-based Pro update stalls at 90–95% and restarts, OneKey directs you to its computer-connected firmware update website. Follow the official update procedure for detecting Pro, selecting its firmware and confirming installation. If that fails too, email the address on OneKey’s Contact Us page with the exact error. Do not reset Pro merely to clear an update problem, or send recovery words or a passphrase.

• Follow the official firmware update procedure 

Bitcoin-only firmware restricts this Pro’s device/app workflow to Bitcoin. It is a configuration of the same device, and does not transfer or convert assets you already hold on other networks.

To return to Standard Mode, use the corresponding Device management route and prepare the same recovery information first. Keep the old network/account details and exact passphrase so you can find those accounts again with the appropriate firmware.